Terms & Conditions

Welcome to Freloria.com. These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before placing any order.

1. General Information

This website is operated by Freloria. Throughout the site, the terms “we”, “us” and “our” refer to Freloria. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions.

Business Details:

  • Website: freloria.com

  • Email: freloria2@gmail.com

  • Phone: 9593015499

  • Address:
    VILL - Sultanpur, P.O - Krishnanagar,
    P.S - Mandir Bazar,
    Dist - South 24 Parganas,
    State - West Bengal,
    PIN - 743345

  • GST Number: 19GWCPS6330F1ZA

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under supervision of a parent/guardian

  • You are legally capable of entering into binding contracts

  • You agree to provide accurate and complete information

We reserve the right to refuse service to anyone for any reason at any time.

3. Products & Services

Freloria offers a wide range of fashion products, including but not limited to:

  • Men’s clothing

  • Women’s apparel

  • Kids’ fashion

  • Accessories and lifestyle items

We strive to display product images and colors as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual color of the product.

4. Pricing & Payment

All prices on our website are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We reserve the right to:

  • Change product prices at any time without prior notice

  • Modify or discontinue products without liability

Payment Methods:

  • Cash on Delivery (COD)

  • Online Payment (UPI / Debit Card / Credit Card / Net Banking)

Orders will be processed only after successful payment confirmation (for prepaid orders).

5. Order Acceptance & Cancellation

Once you place an order, you will receive a confirmation via email or SMS. However, this does not guarantee acceptance of your order.

We reserve the right to:

  • Cancel any order due to stock issues

  • Cancel orders suspected of fraud or misuse

  • Refuse bulk or reseller orders

Customer Cancellation:

  • Orders can be canceled within a limited time after placing

  • Once shipped, orders cannot be canceled

6. Shipping & Delivery

We aim to deliver your products in a timely manner.

Delivery Timeline:

  • Processing Time: 1–3 business days

  • Delivery Time: 4–10 business days (depending on location)

Delays may occur due to:

  • Logistics issues

  • Natural calamities

  • High demand or festive seasons

We are not liable for delays caused by third-party courier services.

7. Return, Refund & Replacement Policy

We aim to provide high-quality products, but if you face any issues:

Returns are accepted if:

  • Product is damaged

  • Wrong item delivered

  • Product has manufacturing defects

Conditions:

  • Return request must be made within 3–5 days of delivery

  • Product must be unused and in original packaging

Refund Process:

  • Refunds are processed after inspection

  • Amount will be credited to original payment method or bank account

Non-Returnable Items:

  • Used products

  • Items without original packaging

  • Certain hygiene-related items

8. User Responsibilities

By using our website, you agree:

  • Not to misuse the website

  • Not to engage in fraudulent transactions

  • Not to upload harmful or illegal content

Any violation may result in:

  • Account suspension

  • Legal action

9. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Text

  • Graphics

is the property of Freloria and protected under copyright laws.

You may not:

  • Copy or reproduce content

  • Use our branding without permission

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • Content on third-party sites

  • Their privacy practices

  • Any damages caused

Use them at your own risk.

11. Limitation of Liability

Freloria shall not be held liable for:

  • Indirect or incidental damages

  • Loss of data or profits

  • Delays or service interruptions

Your use of the website is at your own risk.

12. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. We ensure:

  • Secure handling of customer data

  • No unauthorized sharing of personal information

13. Termination

We reserve the right to terminate or suspend access to our services without prior notice if:

  • Terms are violated

  • Fraudulent activity is detected

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in West Bengal.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will be effective immediately upon posting on the website.

It is your responsibility to review this page periodically.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

  • Email: freloria2@gmail.com

  • Phone: 9593015499

  • Address:
    VILL - Sultanpur, P.O - Krishnanagar,
    P.S - Mandir Bazar,
    South 24 Parganas, West Bengal – 743345

17. Disclaimer

All products and services are provided “as is” without warranties of any kind.

We do not guarantee:

  • Continuous, error-free service

  • Accuracy of all information

18. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Freloria and govern your use of the website.