Shipping policy

At Freloria.com, we are committed to delivering your orders in a timely, safe, and efficient manner. This Shipping Policy outlines all important details regarding order processing, shipping timelines, delivery procedures, and other related information. By placing an order with us, you agree to the terms mentioned below.

1. Order Processing Time

All orders placed on Freloria.com are processed within 1–3 business days (excluding Sundays and public holidays). Once your order is confirmed, our team begins preparing it for dispatch.

  • Orders placed after business hours will be processed on the next working day.

  • During peak seasons, sales, or promotional events, processing times may be slightly extended.

  • Orders will only be processed after successful order confirmation via phone, email, or SMS.

2. Shipping Coverage

We currently offer shipping across India, covering urban, semi-urban, and most rural locations.

  • Delivery availability depends on courier service reach in your area.

  • In rare cases where delivery is not possible, our team will contact you for an alternative solution or full refund.

3. Estimated Delivery Time

Delivery timelines vary based on your location:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Rural & Remote Areas: 5–10 business days

Please note that delivery timelines are estimated and may vary due to unforeseen circumstances such as weather conditions, courier delays, or logistical issues.

4. Shipping Charges

We aim to keep our shipping process affordable and transparent.

  • Free Shipping: Available on selected products or promotional offers.

  • Standard Shipping Charges: May apply depending on the product and delivery location.

  • Any applicable shipping charges will be clearly displayed at checkout before payment.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) services for customer convenience.

  • COD is available for eligible pin codes across India.

  • Additional COD charges may apply (if applicable, shown at checkout).

  • Customers are requested to keep the exact amount ready at the time of delivery.

6. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email.

  • You can track your shipment in real-time through the courier partner’s website.

  • Tracking details are usually updated within 24 hours after dispatch.

7. Delivery Attempts

Our courier partners will attempt delivery up to 2–3 times.

  • If the delivery fails due to customer unavailability, incorrect address, or refusal to accept the order, it may be returned to us.

  • In such cases, re-shipping charges may apply.

8. Delays in Shipping

While we strive to ensure timely delivery, delays may occur due to:

  • Natural disasters or adverse weather conditions

  • Public holidays or strikes

  • Courier service disruptions

  • Incorrect shipping details provided by the customer

Freloria.com will not be held responsible for delays caused by such external factors, but we will always try our best to keep you informed.

9. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information.

  • Orders with incomplete or incorrect addresses may be delayed or canceled.

  • Freloria.com is not liable for delivery failures due to incorrect details.

10. Damaged or Missing Items

If you receive a damaged package or missing items:

  • Please contact us within 48 hours of delivery.

  • Share clear images or videos as proof.

  • Our team will review and assist you with a replacement or resolution.

11. Order Cancellation Before Shipping

  • Orders can be canceled before they are shipped.

  • Once shipped, cancellation is not possible.

  • To cancel an order, contact us immediately via email or phone.

12. International Shipping

Currently, we do not offer international shipping. Our services are limited to India only.

13. Contact Information

For any shipping-related queries or support, feel free to contact us:

  • Email: freloria2@gmail.com

  • Phone: 9593015499

  • Address:
    VILL - SULTANPUR
    P.O - KRISHNA NAGAR
    P.S - MANDIR BAZAR
    Dist - SOUTH 24 PARGANAS
    State - WEST BENGAL
    PIN - 743345

  • GST No.: 19GWCPS6330F1ZA

14. Important Notes

  • Delivery timelines are estimates and not guaranteed.

  • Customers are requested to check packages at the time of delivery.

  • Refusal to accept prepaid orders may lead to restrictions on future purchases.

15. Policy Updates

Freloria.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.

Thank you for shopping with Freloria.com. We appreciate your trust and aim to provide you with a smooth and reliable shopping experience.