Refund policy

Effective Date: 27th March 2026

Welcome to Freloria.com. We strive to ensure that every customer has a smooth and satisfying shopping experience. However, if you are not fully satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the terms and conditions regarding returns, refunds, and exchanges for products purchased from our website.

1. General Overview

At Freloria, we deal in fashion products of all types, including apparel and accessories. Due to the nature of fashion items, we have specific guidelines in place to ensure fairness and quality assurance for both customers and our business.

By placing an order on our website, you agree to the terms mentioned in this policy.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery.

  • The product received is different from what was ordered.

  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be raised within 7 days of delivery.

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned with all original tags, packaging, and accessories.

  • A valid proof of purchase (order ID/invoice) must be provided.

3. Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons. These include:

  • Innerwear, lingerie, and personal care items

  • Items marked as “Non-Returnable” or “Final Sale”

  • Used, washed, or damaged products (not due to our fault)

  • Products without original packaging or tags

4. Return Process

To initiate a return, follow these steps:

  1. Contact Us:
    Email us at freloria2@gmail.com or call 9593015499 within 7 days of receiving your order.

  2. Provide Details:
    Share your order ID, product details, and reason for return along with clear images or videos (if damaged or defective).

  3. Approval:
    Our team will review your request and respond within 2–3 business days.

  4. Pickup or Self-Shipping:

    • If eligible, we will arrange a reverse pickup, OR

    • You may be asked to self-ship the product to our return address.

5. Return Address

Freloria
VILL - Sultanpur
P.O - Krishna Nagar
P.S - Mandir Bazar
Dist - South 24 Parganas
State - West Bengal
PIN - 743345
India

6. Refund Policy

Once we receive your returned item and inspect it:

  • You will be notified about the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days.

Refund Methods:

  • Prepaid Orders: Refund will be credited to the original payment method.

  • Cash on Delivery (COD): Refund will be processed via bank transfer or UPI (details must be provided by the customer).

7. Refund Conditions

Refunds will be issued only if:

  • The returned product passes our quality inspection.

  • The item meets all return eligibility criteria.

Partial refunds may be granted in cases where:

  • The product is not in its original condition.

  • Missing parts or accessories (not due to our error).

8. Exchange Policy

We offer exchanges under the following conditions:

  • Size issues (subject to availability)

  • Damaged or defective products

Exchange Process:

  • Raise an exchange request within 7 days of delivery.

  • Once the original item is received and verified, the replacement product will be shipped.

If the requested size or item is unavailable, a refund will be issued instead.

9. Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • Once the order is shipped, cancellation is not allowed.

To cancel an order, contact us immediately via email or phone.

10. Shipping Charges

  • Return shipping charges may be borne by the customer unless the product is defective or incorrect.

  • In case of company error (wrong/damaged item), we will cover the return shipping cost.

11. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your bank or payment provider.

  3. If the issue persists, contact us at freloria2@gmail.com.

12. Damaged or Defective Products

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery.

  • Provide clear photos/videos as proof.

  • We will arrange a replacement or refund after verification.

13. Fraud Prevention & Policy Abuse

We reserve the right to:

  • Reject returns that do not meet our policy conditions.

  • Take action against fraudulent return requests.

  • Limit or refuse service to customers who misuse the return policy.

14. Contact Information

If you have any questions regarding our Return & Refund Policy, feel free to contact us:

  • Email: freloria2@gmail.com

  • Phone: 9593015499

  • Address:
    VILL - Sultanpur, P.O - Krishna Nagar
    P.S - Mandir Bazar
    Dist - South 24 Parganas
    West Bengal – 743345

  • GST Number: 19GWCPS6330F1ZA

15. Policy Updates

Freloria reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Final Note

We aim to provide high-quality fashion products and excellent customer service. Your satisfaction is our priority, and we are committed to resolving any issues in a fair and transparent manner.